Terms & Policies

Donations and payments

All donations are processed by Stripe, our payment partner. donate.pet does not hold donor funds. Donations are paid directly to the partner's Stripe account. We charge a 5% platform fee. Applicable Stripe processing and account fees vary and are deducted from the partner's Stripe balance.

Monthly Guardian donations

Monthly Guardian donations can be cancelled at any time from your profile. Cancellation takes effect immediately and stops future billing. Payments already processed remain subject to the refund policy.

Refunds

Refund requests must be sent to the receiving partner. Partner self-service refunds are not currently available; approved cases are handled through Stripe with donate.pet support.

Tax and receipts

Whether a donation is tax-deductible depends on the receiving organization and local law. Stripe receipts are proof of payment only and are not official donation receipts or tax certificates.

Partner choice

donate.pet verifies partners before they can receive donations, but donors are responsible for deciding which partners they support. donate.pet does not control or guarantee how donated funds are used by partners.

Review and verification

Before partners can receive donations, we review their organization. We verify their identity and eligibility to use the platform. Stripe also performs verification during onboarding.

Stripe account

Partners manage payment, payout, bank, and tax information directly through Stripe. donate.pet does not collect or store banking details and does not access verification data provided to Stripe.

Payouts, refunds, and disputes

donate.pet deducts a 5% platform fee. Stripe deducts applicable processing and account-service fees from the partner's Stripe balance. New partner accounts use weekly Monday payouts after Stripe's availability delay.

Official receipts and tax status

Partners are responsible for their own nonprofit, charity, and tax status. Any official donation receipts or tax certificates must be issued by the receiving partner where applicable.

Partner account closure

Partners may stop using donate.pet by contacting us to deactivate their platform account. If they no longer wish to receive donations through Stripe, they should contact us so we can help manage the connected Stripe account.

Data we collect

We collect only the minimum data required to operate the service, including your email address, optional profile information, donation history, and partner organization information where relevant. Payment information is processed by Stripe. donate.pet never stores card details.

How we use data

We use your data to operate your account, support donations, review partners, and provide customer support. Our payment partner uses payment data to process payments and send payment confirmations. We do not sell your personal data or share it with third parties for advertising or marketing.

Cookies

We use only essential cookies for language preferences and session management. We do not use advertising or tracking cookies.

Your data

To request access to, correction of, or deletion of your personal data held by donate.pet, please contact us via the feedback form.